In my own work, I have concluded that there are stages of empathy ranging from no empathy through the 3rd degree of empathy.
In health care it is important to develop empathy if we want to do what is right or good for the Other, as the Other sees his or her situation. There are not only cultural differences but personal difference among people. One of the best ways to develop the skills necessary for empathy is to read first person accounts and fictional literature by or about persons with illnesses or health care problems because such reading requires empathetic understanding - or we grow too bored to continue. New York Universitiy offers a web site with many links to such on line sources.
One question that is helpful to health care practitioners who are trying to develop
empathy for a client or patient or colleague is:
What are you going through?
The legend of the Grail says that it is guarded by a King with a fearful wound and the Grail will be given to the person who comes upon this wounded King and asks him, "What are you going through?". If you want to develop empathy for your clients, try asking this question of some of them and then LISTEN to their answers with the respect that their honest sharing deserves. If you can listen and imagine what it is like to experience what they describe you will be an empathetic professional.